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Answers to many commonly asked questions are here ...

 

Where is the villa?

The villa is located at High Grove Resort on US 27 at the junction with the US 192.

Has This Villa been shown on the TV recently in the UK ?

Yes - this house was screened for a number of weeks in the UK on I WANT THAT HOUSE.

How much does it cost?

Prices range from £550/$985 (low season) to £750/$1350 (High season) per property per week. Check the rates section for full cost details.

What's included in the price?

The price is per week for the villa and not per person. It is inclusive of sales tax and electricity (pool/spa heat is extra).

Are there any hidden extras?

There is a cleaning charge of £65/$100 payable on bookings of less than one week.
If you require heating for the pool/spa (recommended during the months of November to April) there is an additional daily charge of £10/$20.

What are the arrival & departure times?

Check in after 16.00 on arrival date.

Check out before 10.00 on departure date.

What deposits do we need to give you and are they returnable?

There is an initial non returnable deposit of £150/$265 per week payable to secure your reservation.

A refundable security bond of £200/$350 will be required with the final balance. This will be returned to you subject to there being no damage to the property or contents contained within.

How close is the villa to Disney?

The villa is 6 miles from Disney which takes 5 - 10 minutes to drive. Directions will be given to you explaining the easiest and quickest route.

This is my first visit - Can you give suggestions for things to see & do?

You really will be spoilt for choice in finding things to do. Usually the biggest problem is how to fit everything in!

We have provided a list of other sites on our links page which we think will help get you started, but we are always happy to chat to you and help in any way we can.

How do I find out if the dates that I want are available?

Please contact us and we would be happy to discuss what dates we have available.

How many does the villa sleep?

The villa has five bedrooms and sleeps up to 12 people, 14 including 2 infants in cots - this assumes use of the roll away bed in the family room.
 Due to the terms of our rental licence it is not possible to exceed this number.

Is there a minimum / maximum stay time?

The villa is available for any length of stay starting on any day of the week
(subject to availability).

There is too much / little information for me to decide, can I just speak to someone?

We are happy to chat to you about any aspect of your holiday. We really want to make this a special trip for you, so please feel free to contact us.

Why should I choose a villa and not a hotel?

Most private vacation homes offer considerably more space than you will find in the typical hotel room often at a reduced cost.
 Now, families can vacation together and still have "room to breathe."

Private homes offer excellent flexibility. Unlike a typical hotel room, most private vacation rentals include kitchen facilities.
You don't have to eat out for every meal (but of course you can if you want too!).

Vacation rental homes often contain many personal & convenience items that will increase the comfort of the guest.

Many vacation homes are used frequently by their owners and as such, they are not like the typical "sterile" environment found in hotels and other "vacation establishments".
No one gives a property more attention than its owner!

Homeowners and rental agents are often able to provide you with tips and hints that only the locals know.
This can make a huge difference in the enjoyment of your trip.

Renting a private vacation home offers the affordability, exceptional value, and personal attention that you deserve.

Why should I choose Chase Heights Villa?

Chase Heights Villa is our home which we wish to share with you to make your stay a magical one. It is in a great location which offers total privacy or community facilities if you wish to meet others and make friends. It also has stunning lake and conservation views and is not overlooked at all.

Do I need travel insurance?

We would strongly recommend that you get full travel and medical insurance for peace of mind.

Are there any shops/restaurants/facilities close by?

There are a number of shops/restaurants/facilities within close to the villa. These include:

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Winn Dixie Supermarket

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Publix Supermarket

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7 Eleven Convenience Store

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Post Office

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Medical Centre

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Library with internet access

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Beauty Salon

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Nail Care

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Denny's Family Restaurant

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Chinese Restaurant

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Papa John's Pizza

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Walmart

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Super Target

There are numerous restaurants within easy driving distance which include:

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Ponderosa

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Sizzler

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Outback Steak House

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Red Lobste

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Golden Corral

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Shoeys

Why is your villa slightly more expensive than other villas I have seen on different communities?

Some homes are just rented out as an investment and provide only the basic essentials. We have tried to make our villa as much of a home as possible and to add various items to make your stay as comfortable as we can. In addition to the usual swimming pool we have added a spa for your relaxation. The location is superb for access to Disney. There is also a games room with pool table, Air hockey and Foosball - there is a PS2 and games DVD. or Video in every bedroom and a PC for internet access, Also included is a phone with free local calls.

Is there plenty to do for the children in the villa?

We have provided  colour TV’s, a DVD player and a number of board games. In addition the swimming pool is provided with pool toys. There is also a PlayStation 2 with games and a games room featuring a pool table, Air hockey table and more.

What about child safety features?

We have pool alarms fitted to the external doors leading from the villa to the pool.

Are all towels and linen included?

YES all linen and towels for use in the villa are provided, but we do not supply beach towels so please bring your own if you are planning a trip to the coast.

When do you advise pool heat?

Pool heat is advised from November until the end April.

Can I hire a high chair or cot?

These are available free of charge when you book, additional requirements can be pre ordered from our management company - please state your requirements when booking.

Are all the resort facilities included in the price?

Yes, there are no additional charges to guests.

Who looks after the villa?

We have a property Management Company who looks after our villa. They are available 24 hours a day/7 days a week in case of emergency.

Has the villa got any safety features?

As a brand new villa it meets all the stringent safety regulations laid down by the state of Florida. It is provided with a fire extinguisher.

Is there a shop on the resort?

There is no shop on the resort but there are two supermarkets within a couple of minutes drive.

Does the villa have its own phone?

Yes and all local calls are free. To make long distance calls you need to provide the telephone company with details of your credit card. We strongly advise that you purchase a phone card from any of the local stores for a much cheaper way to make long distance calls. You simply enter the number on the card into the phone in the villa and make your call.

Does the home get cheaper the longer I stay?

Depending on the time of year we would consider discounting stays over 2 weeks. Please contact us to discuss your requirements.


I've seen enough, how do I book your villa?

Please contact us and we would be happy to explain the booking procedure alternatively download the booking form from the website contact us page and return it to us with your deposit.

Do you accept payment via credit cards ?

Yes. We use the very secure Paypal system to take payment via credit and debit cards for your convenience. Please use the links at the bottom of the home page to be directed to the secure Paypal site.

Home Floor Plan Photo Gallery Rates FAQ's Downloads About High Grove Quick Links Floor Plans Photo Gallery Terms & Conditions of Rental FAQ & Links
 

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